Privacy Policy

Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains how AfiaỌru (“AfiaỌru”, “we”, “us”) collects, uses, shares and protects personal information when you visit our website, create an account, or use our services. AfiaỌru is based in Nnewi, Anambra State, Nigeria. We aim to handle personal data in line with the Nigeria Data Protection Act 2023.

Information we collect

You give us information directly when you:

  • create an account (name, email address, phone number, and password, which is stored in protected form);
  • build a customer or provider profile, list a business or service, or upload documents and photos for verification;
  • submit a service request, reply to a request, or send messages to another user;
  • make or receive a payment through the payment services made available on AfiaỌru;
  • leave a review or rating, report a concern, or contact our support team.

We also collect information automatically when you use the site, such as your IP address, browser and device type, pages visited, the time of your visits, and cookie data described in our Cookie Policy.

How we use information

We use personal information to:

  • create and manage your account and provide the services you ask for;
  • connect customers with providers and manage service requests and bookings;
  • process payments, refunds and records of transactions;
  • send service updates, confirmations and important notices about your account;
  • keep the marketplace safe, prevent fraud, misuse and abuse, and enforce our Terms of Service;
  • answer questions and provide customer support;
  • improve the site and our services;
  • meet our legal and regulatory obligations.

When we share information

We do not sell your personal information. We share information only where it is needed:

  • With other users: a customer’s request details are shared with the provider it is sent to. Contact details are shared between a customer and a provider only after a service request has been accepted.
  • With payment services: to process payments, refunds and payouts.
  • With service providers that help us run AfiaỌru: such as hosting, email delivery and security tools, who may use the information only to perform services for us.
  • For legal reasons: when required by law, a court order or a lawful request from a public authority, or to protect the rights, safety and property of users or AfiaỌru.
  • With your consent: in any other case where you ask us to share information or agree to it.

Payments

Payments are processed by payment services used on AfiaỌru. We keep records of payment status, amounts and references so that we can resolve disputes and refunds. We do not intend to store complete payment-card numbers on our own servers.

Cookies

We and our service providers use cookies and similar technologies. Some are needed to keep you signed in and keep the site secure. Others remember your preferences. Read our Cookie Policy for details and how to manage them.

How long we keep information

We keep personal information for as long as your account is active and as long as needed for the purposes in this policy. We may keep some records for longer where the law requires it, to settle disputes, or to prevent fraud. When information is no longer needed, we delete it or make it anonymous.

Security

We use reasonable technical and organisational measures to protect personal information, including access controls and protected storage of passwords. No system can be completely secure, so please keep your password private and tell us straight away if you think your account has been used without permission.

Your rights and choices

Subject to applicable law, you may ask us to:

  • tell you what personal information we hold about you;
  • correct information that is inaccurate or incomplete;
  • delete your account and personal information where we are not required to keep it;
  • restrict or object to certain uses of your information.

You can update many details yourself in your account. For other requests, contact us using the details below. We may ask you to confirm your identity before we act on a request.

Children

AfiaỌru is not intended for children who are not legally allowed to use online marketplace services. If you believe a child has given us personal information, contact us and we will take steps to remove it.

Links to other websites

Our site may link to other websites. We are not responsible for the privacy practices of those websites. Please read their policies before giving them information.

Changes to this policy

We may update this Privacy Policy as AfiaỌru develops. When we do, we will change the “Last updated” date above and publish the new version on this page.

Contact Admin

For privacy questions or requests, contact AfiaỌru: